1. Overview
At BB SERVICES ONLINE LLC, we are committed to providing exceptional digital services, including Web Design, Development, and Marketing Consulting. Due to the digital nature of our work, we have established the following policy regarding refunds and cancellations.
2. Refund Eligibility
- Digital Services: Since our services are non-tangible and irrevocable, we generally do not issue refunds once the project has commenced or the service has been delivered.
- Project Milestones: For projects divided into milestones, payments for completed milestones are non-refundable once the work has been reviewed and approved by the client.
3. Cancellation Policy
- Before Commencement: You may request a full refund within 24 hours of your purchase, provided that work on your project has not yet started.
- During Development: If you wish to cancel a project after it has started, you will be responsible for paying for the hours or work completed up to the date of cancellation.
4. How to Request a Refund
To request a cancellation or discuss a refund, please contact our support team at contact@subservice.store with your order details.
5. Processing of Refunds
Approved refunds will be processed back to the original payment method (Visa, Mastercard, or PayPal) within 7-10 business days.